Before you contact us
Depending on your question, our reply may take some time.
To help us answer accurately, please be as specific as you can.
Returns & exchanges
If your item is defective or we sent the wrong item, see “Returns & exchanges” in the Shopping Guide.
Hours
Monday to Friday, 10:00–18:00 (Japan time)
Note: We're closed on weekends and Japanese public holidays.
Messages sent on those days are answered from the next business day.
Privacy Policy
For how we handle personal information, see our Privacy Policy.
Contact form
Fill in the form below and send it.
We'll read it and reply within 2–3 business days.