Legal Notice | Studio Twelve.

This English translation is provided for reference only. If there is any difference between the English and Japanese versions, the Japanese version prevails.

Seller

STUDIO FCOX G.K.

This website, "Studio Twelve" (https://www.studiotwelvesupply.com), is operated by STUDIO FCOX G.K. ("we" or "us"), which also sells the products on it.

Person Responsible for Operations

Ryoki Ohga

Address

2-11-13-1 Sumiyoshi, Hakata-ku, Fukuoka-shi, Fukuoka 812-0018, Japan

Seller's Contact Details

Phone: 092-292-1726 (+81-92-292-1726)

Note: This is our main phone number, listed to comply with the Act on Specified Commercial Transactions. We cannot handle customer matters such as product returns at this number. If you need help, please contact Customer Service below.

Inquiries

Please contact Customer Service.
Note: We accept inquiries by email.

Prices

Prices are shown on each product page, including tax.

Charges in Addition to the Product Price

Shipping: flat rate of ¥770 (tax included) within Japan
Note: Additional charges may apply for Okinawa and remote islands.
Payment fees (when paying by bank transfer or similar methods)
For international shipments, customs duties and import taxes are paid by the customer.

Payment Methods

Credit card (VISA / MasterCard / JCB / AMEX / Diners)
PayPal
Other methods we specify

Payment Timing

Credit card / PayPal: Payment is processed when your order is confirmed.

Delivery Time

We normally ship within 5–7 business days after your order is confirmed.
Note: Excluding Saturdays, Sundays and public holidays.
Note: Delivery may be delayed due to weather or congestion.

Shipping Methods

Within Japan: Sagawa Express
International: EMS

Returns, Exchanges and Cancellations

Due to the nature of our products, we cannot accept returns, exchanges or cancellations for the customer's own reasons.
If an item arrives defective or you receive the wrong item, please contact us within 7 days of delivery. After checking, we will exchange the item or issue a refund.
Note: The same conditions apply to orders shipped outside Japan.

Return Shipping Costs

Defective or wrongly delivered items: paid by us
All other cases: Returns are not accepted.

Images and Colors

We show product photos in colors as close to the actual items as possible, but actual colors may differ depending on your monitor settings and other factors.

Quantity Limits

We may limit sales quantities of limited-edition and made-to-order items.

Disclaimer

We accept no liability whatsoever for damage caused by natural disasters, shipping problems, communication failures or other force majeure events.