This English translation is provided for reference only. If there is any difference between the English and Japanese versions, the Japanese version prevails.
In operating studio twelve (the "Site"), STUDIO FCOX G.K. ("we" or "us") recognizes the protection of the personal information our customers entrust to us as one of our most important responsibilities. We comply with the laws and regulations on the protection of personal information and related guidelines, and we manage and use personal information appropriately under the following policy.
Article 1 (General Provisions)
We treat the protection of personal information as a foundation of our business, and we strive to handle it properly and securely so that we do not lose our customers' trust. This Policy applies to all customers who use the Site. By using the Site, you are deemed to have agreed to this Policy.
Article 2 (Definition of Personal Information)
In this Policy, "personal information" means information that can identify a specific individual, such as name, address, phone number, email address, date of birth, gender, purchase history and the content of inquiries, in accordance with the Act on the Protection of Personal Information. It also includes information that can identify an individual when checked against other information.
Article 3 (Collection of Personal Information)
We collect your personal information to the extent necessary when you purchase products, register as a member, submit an inquiry form, answer a survey or otherwise use our services. We may also automatically collect information such as your site browsing history and usage environment through technologies such as access analytics tools and cookies.
Article 4 (Purposes of Use of Personal Information)
We use the personal information we collect for the following purposes:
- To sell and ship products and provide related services
- To confirm and contact you about your orders and payments
- To answer inquiries and provide support
- To send you the latest information and campaign announcements about products and services
- To improve products and services, develop new products and improve the quality of the Site's operation
- To prevent fraudulent use and unauthorized access, and to maintain security
- To carry out other work incidental to the purposes above
Article 5 (Provision to Third Parties and Outsourcing)
Except as provided by law, we do not provide personal information to third parties without your consent.
However, we may outsource part of our operations, such as product shipping, payment processing and system operation, to outside contractors. In that case, we select contractors that handle personal information appropriately, sign confidentiality agreements with them, and strictly manage and supervise them.
Article 6 (Joint Use)
To run our business efficiently, we may jointly use personal information with affiliated companies or business partners to the extent necessary. The scope of joint use is limited to the purposes of use, based on outsourcing agreements. When personal information is jointly used, we take responsibility for managing it appropriately.
Article 7 (Credit Card Information, Cookies and Access Analytics)
Credit card information for payments is processed securely through the payment services Stripe and PayPal. We never directly store or view card information.
The Site may also use cookies and access analytics tools to improve our services and understand how the Site is viewed. This information does not identify individuals and is used as statistical data. You can refuse cookies in your browser settings, but if you do, some features may not work properly.
Payments on the Site use external payment services (Stripe and PayPal) and are processed under each service's security standards.
Payment information is sent using SSL (Secure Socket Layer) encrypted communication.
Article 8 (Management and Security of Personal Information)
We keep your personal information accurate and up to date, and we take appropriate security measures to prevent unauthorized access, loss, alteration, leaks and similar incidents.
We also make sure our employees and contractors fully understand the importance of protecting personal information, and we provide appropriate training and supervision. We keep personal information only as long as necessary to achieve the purposes of use, and then promptly delete or dispose of it.
Article 9 (Disclosure, Correction, Suspension of Use, etc. of Personal Information)
If you ask us to disclose, correct, add to, delete, stop using or erase the personal information we hold about you, we will verify your identity and respond promptly in accordance with the law.
Please note that we may charge a fee for disclosure and similar requests.
Article 10 (Revisions to This Privacy Policy and Contact Information)
We may revise this Policy without notice in response to changes in the law, changes in our operating policies or other reasons. The revised Policy takes effect when it is posted on the Site.
For comments, questions or inquiries about how we handle personal information, please contact the office below.
For use of the Site, please also see our Terms of Use.
Established: October 26, 2025
STUDIO FCOX G.K.
© 2025 studio twelve